Privacy Policy

Welcome to the Karuzo Software website. We respect Users’ privacy and strive to protect personal data processed when using the website, personal account, software, payments, support, and other Karuzo Software services.

This Privacy Policy explains what data we may collect, how we use, store, and protect it, and in what cases we may transfer it to third parties.

1. General Information

1.1. This Privacy Policy applies to the Karuzo Software website, personal account, digital products, software, manuals, support, payments, subscriptions, and related services.

1.2. By using the website, creating an account, placing an order, downloading, installing, or using Karuzo Software, the User confirms that they have read and understood this Privacy Policy.

1.3. Karuzo Software provides digital software and analytics tools. Karuzo Software is not a casino, bookmaker, gambling operator, payment operator, or betting service.

1.4. If the User does not agree with this Privacy Policy, they must stop using the website, personal account, software, and related services.

2. What Data We May Collect

2.1. We may collect data that the User provides independently when registering, making a purchase, contacting support, or using our services.

2.2. Such data may include:

the User’s name or display name;
email address;
phone number, if provided by the User;
login, account details, and profile settings;
information about purchased products, subscriptions, access periods, and license status;
order history, payment status, order number, payment date, and payment amount;
messages, requests, files, screenshots, or other information submitted to support;
technical data about the device, browser, operating system, IP address, language, country, or approximate region;
data about program activation, product version, errors, logs, access status, and technical events necessary for license operation and support;
information about website visits, actions in the personal account, file downloads, page views, and interaction with the interface.

2.3. We do not store full bank card details. Payment data is processed by third-party payment providers in accordance with their own terms and privacy policies.

2.4. We do not request or require the User to provide logins, passwords, secret keys, cookies, session tokens, or payment data from third-party websites, casinos, banks, or payment services. The User must not submit such data through support, website forms, or other communication channels.

3. Data Related to the Software

3.1. For software operation, license verification, abuse prevention, technical support, and security, we may process technical data related to the use of the program.

3.2. Such data may include the license identifier, activation status, program version, last launch date, device data, IP address, errors, technical logs, compatibility information, and other information necessary for the proper functioning of the product.

3.3. If the User sends us screenshots, logs, videos, or other materials for support, such materials may contain additional information visible on the User’s screen. The User is responsible for not sharing with us confidential data of third parties, payment data, passwords, or other sensitive information.

3.4. We do not use User data to provide gambling services, accept bets, process gaming deposits, or pay out winnings.

4. Purposes of Data Processing

4.1. We may use the User’s personal and technical data for the following purposes:

creating and maintaining the User account;
processing orders, subscriptions, and digital access;
providing downloads, license keys, updates, and manuals;
verifying payment, subscription status, and access period;
technical support and responding to User requests;
diagnosing errors, improving website and software stability;
protection against fraud, unauthorized access, license transfer, and abuse;
sending service notifications, instructions, update information, and changes to terms;
maintaining internal statistics, analytics, and improving the user experience;
complying with legal, tax, accounting, and other mandatory requirements.

4.2. We do not sell Users’ personal data to third parties.

5. Legal Basis for Processing

5.1. Depending on the User’s country or region, personal data may be processed on the following grounds:

performance of a contract or provision of a paid digital product;
User consent;
the legitimate interest of Karuzo Software, including security, license protection, fraud prevention, and service improvement;
compliance with legal, tax, accounting, and other mandatory requirements;
the need to handle requests, disputes, refunds, chargebacks, or other claims.

6. Use of Cookies

6.1. Our website may use cookies and similar technologies for website operation, User authentication, saving settings, security, analytics, and improving the user experience.

6.2. We may use the following types of cookies:

essential cookies — necessary for the website to function, account login, cart, checkout, security, and basic features;
functional cookies — help remember language, interface settings, and User preferences;
analytics cookies — help understand how Users interact with the website, which pages they visit, and which features they use;
marketing cookies — may be used to evaluate the effectiveness of content, campaigns, or personalize materials, if such tools are connected.

6.3. The User may manage cookies through browser settings or available consent tools on the website, if provided.

6.4. Disabling some cookies may affect the operation of the website, personal account, cart, payment, login, or other functions.

7. Transfer of Data to Third Parties

7.1. We do not sell or transfer Users’ personal data to third parties for their own commercial use.

7.2. We may transfer a limited amount of data to third parties only in cases necessary for the operation of the website, software, payments, support, security, or compliance with the law.

7.3. Such third parties may include:

payment providers and banks;
hosting providers and server infrastructure providers;
email services and notification services;
analytics and technical monitoring services;
customer support services;
providers of protection against fraud, spam, attacks, and unauthorized access;
accounting, legal, tax, or other professional advisors;
competent authorities, if disclosure is required by law or a lawful request.

7.4. Such third parties receive only the data necessary to perform the relevant functions and must process it in accordance with applicable confidentiality and security requirements.

8. International Data Transfers

8.1. The website, servers, payment providers, analytics services, support services, or other service providers may be located in different countries.

8.2. By using the website and Karuzo Software services, the User understands that their data may be processed and stored outside their country of residence if this is necessary to provide the service.

8.3. In such cases, we strive to apply reasonable data protection measures in accordance with applicable laws and requirements.

9. Data Retention

9.1. We retain personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, tax, accounting, payment, or legal obligations.

9.2. Account and order data may be stored for the duration of account use and a reasonable period after closure to fulfill legal, tax, and accounting obligations, protect against fraud, handle disputes, and confirm the provision of the digital product.

9.3. Technical logs, error data, and security data may be stored for a limited period necessary for diagnostics, service protection, and abuse prevention.

9.4. The User may request deletion of their personal data if such deletion does not conflict with legal, tax, accounting, payment, or other mandatory requirements.

10. Data Protection

10.1. We apply reasonable technical and organizational measures to protect personal data from unauthorized access, loss, alteration, disclosure, or destruction.

10.2. Such measures may include access control, limiting the rights of employees or contractors, secure data storage, technical monitoring, backups, account protection, and other security measures.

10.3. Despite the measures taken, no method of data transmission or storage on the internet can be guaranteed to be completely secure. The User understands and accepts this risk.

10.4. The User is responsible for the security of their device, email account, passwords, access to the personal account, and for not sharing account credentials with third parties.

11. User Rights

11.1. Depending on applicable law, the User may have the right to:

obtain information about what personal data is being processed;
request access to their personal data;
correct inaccurate or outdated data;
request deletion of personal data;
restrict data processing;
object to certain types of processing;
withdraw consent if processing is based on consent;
request data portability, if such a right applies;
file a complaint with the competent data protection authority.

11.2. To exercise their rights, the User may contact us via the website contact form or another official communication channel listed on the Karuzo Software website.

11.3. Before fulfilling a request, we may ask the User to confirm their identity in order to protect data from unauthorized access.

11.4. Some requests may be restricted if data retention is necessary to perform a contract, comply with the law, maintain accounting records, fulfill tax obligations, protect against fraud, resolve disputes, or protect the legitimate interests of Karuzo Software.

12. Email notifications and communications

12.1. We may send the User service messages related to registration, payment, orders, access to products, licensing, updates, security, support, and changes to the terms.

12.2. Service messages are necessary to provide access to and maintain the product, so they may be sent even if marketing messages have been opted out of.

12.3. If we send marketing emails, the User may opt out of receiving them via the unsubscribe link in the email or through the available account settings, if such a feature is provided.

13. Data of minors

13.1. The Karuzo Software website, software, and services are not intended for persons under 18 years of age or another age of majority established by the laws of the User’s country.

13.2. We do not knowingly collect personal data of minors. If we become aware that such data was provided without a lawful basis, we may delete it.

14. Links to third-party sites

14.1. The Karuzo Software website may contain links to third-party sites, services, payment pages, videos, guides, platforms, or other resources.

14.2. We do not control the privacy policy, security, content, or actions of such third-party resources.

14.3. Before using third-party sites or services, the User should review their own terms and privacy policies.

15. Changes to the Privacy Policy

15.1. We may update this Privacy Policy from time to time.

15.2. The new version of the Policy takes effect from the moment it is published on the website, unless another effective date is specified in the version itself.

15.3. Continued use of the website, personal account, software, or services after the updated Policy is published means that the User has reviewed the changes.

16. Contact information

16.1. If the User has questions, requests, or complaints related to this Privacy Policy or the processing of personal data, they may contact Karuzo Software through the website contact form or the official email address listed on the website.

16.2. When contacting us about personal data, the User should provide the email associated with the account and briefly describe the nature of the request.

Last updated: June 12, 2026.